Frequently asked questions
Do I receive RepoSync automatically?
Yes. Every new customer account receives RepoSync on the Starter allowance tier, subject to administrative suspension and normal security restrictions.
Can I add other modules?
Optional modules can be requested during registration. Planned modules, including LicenceSync, do not provide access until released and explicitly approved.
Is API or Git cloning enabled?
Repository-scoped read-only API credentials can be issued within your permitted organisation. Git fetch requires operator provisioning; customer push and SSH are not enabled.
Is multi-factor authentication mandatory?
Yes. You must verify your email and enrol an authenticator before accessing your account. Secure recovery codes are provided.
Can I change my plan?
When Stripe billing is configured, an organisation owner with MFA may start a paid subscription or use the Stripe Billing Portal. A SoftSync superadministrator can also manage allocations. Payment confirmation is required before a paid entitlement is granted.
Will updates install automatically?
No. Updates may be reported as available but installation of a remote product requires that product operator’s explicit authorisation.
For account-specific assistance, contact the SoftSync service operator through your existing CloudServe support arrangement.